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November 26, 2019

6 Books That Make Great Gifts for Customers

Giving gifts to professional contacts can be a fraught endeavor. A bottle of wine? Maybe she doesn’t drink. A gift card? How impersonal. But a book? Books can be just the right balance. They tell your contact or colleague that you put some thought into their gift, but they’re not overly personal. And if the […]

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Article by ken tucker / Customers

August 30, 2017

How to Succeed in a Micro-Moments World

Do you know where your smart phone is? If you’re like most of today’s consumers, it’s right by your side, whether you’re at your desk at work, traveling in your car or at home. Mobile phones have become a staple for many of us, and we use them more today than ever for research, shopping, […]

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Article by ken tucker / Customers

November 12, 2013

What is Social Customer Relationship Management?

Social Customer Relationship Management (sCRM, or Social CRM) has become an important tool for businesses.  Learn what sCRM is in this presentation. The July TechComm meeting covered an emerging set of tools to help you create a Social Customer Relationship Management Solution. Topics include: How do you move from Facebook, Twitter, and LinkedIn to build […]

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Article by ken tucker / Customers, Lead Generation, Marketing Strategy, Social CRM, Social Media Marketing

December 27, 2011

Why You Need a Mobile Optimized Website Now

        You’ve got a website that looks good, tells your company’s story and appeals to potential customers.  But are they are seeing what you think they’re seeing?  What will they notice if they browse your website on a mobile device?  Your website may be hard to read or it may even look […]

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Article by ken tucker / Customers, Marketing Strategy, Mobile, Online Presence, Social Media Marketing, Technology

January 27, 2011

Lions & Tigers & Bears &… Postcards? Customer Retention Marketing

My friend’s mom’s favorite movie is The Wizard of Oz.  Every time it’s on cable, she watches it.  She collects figurines of the characters.  It’s not a stretch to say she’s mildly obsessed with it.  So a couple years ago, I read that the St. Louis Symphony Orchestra would be showing the film on a big […]

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Article by ken tucker / Customers / Customer Retention

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