Online review responses play a significant role in helping businesses succeed in today’s digital age. Customer feedback is crucial to understanding their needs, addressing their concerns, and improving business operations. Studies have shown that businesses that respond to customer reviews can significantly impact their success. In this article, we will explore some statistics that show […]
How Responding to Reviews Can Boost Your Business in Surprising Ways: Data-Backed Insights
Increase Customer Satisfaction Reviews are a powerful tool for businesses to measure customer satisfaction. By addressing both positive and negative reviews, businesses can show their customers that they care about their feedback and are dedicated to providing the best possible experience. Responding to reviews, whether good or bad, can make customers feel valued and heard, […]
Why Online Reputation Management Matters: How to Own Yours
Are you paying attention to your reputation online? If not, online reputation management matters – is critically important for your business. Every day, customers search for your business online. Reviews about businesses on the right sites can dramatically impact your search rank results. Top directory listings such as Google My Business, Yahoo!, and Bing showcase […]
The Importance of Google+ Local Reviews
Google+ Local (formerly known as Google Places) is one of the most important components to an online marketing strategy for small businesses to focus on selling products and services in a specific community (geography). Google+ Local results show up as those red balloons that show up on a map of search results. As an example, […]
Location-Based Social Media
One of the hottest trends for local business marketing is using Location-Based Social Media (LBS). Smart phone penetration is increasing at rapid rate, and more and more people are using their smart phones to find information nearby using the GPS built in to their smart phone. Foursquare, Gowalla, Yelp and Facebook Places are Location-Based Social […]