Social Customer Relationship Management (sCRM, or Social CRM) has become an important tool for businesses. Learn what sCRM is in this presentation.
The July TechComm meeting covered an emerging set of tools to help you create a Social Customer Relationship Management Solution. Topics include:
- How do you move from Facebook, Twitter, and LinkedIn to build a Social Customer Relationship Management
- How to use social media to listen and engage with customers, build relationships, and generate leads
- Tools to use
This presentation was done by Ken Tucker of Changescape Web for the July 2013 St. Charles County Chamber of Commerce Technology Committee.
